Privacy Policy — r999 price
Your privacy is a fundamental priority at r999 price. This Privacy Policy explains exactly what personal data we collect from players across Bangladesh, why we collect it, how we use and protect it, and the rights you hold over your own information. We are committed to full transparency in every aspect of our data practices.
Our Core Privacy Commitments
The following cards summarise the six core commitments that underpin the r999 price approach to data privacy. These principles inform every decision we make about how player data is handled on our platform.
Minimal Data Collection
r999 price collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively.
No Unauthorised Sale of Data
r999 price does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used exclusively to support your experience on our platform and to meet our legal obligations.
SSL Encryption Standard
All data transmitted between your device and the r999 price platform is protected by industry-standard SSL/TLS encryption. Stored personal data is encrypted at rest using AES-256 standards across all our database systems.
Player Rights Respected
You have the right to access, correct, export, restrict, or request deletion of your personal data held by r999 price. All such requests are handled within 30 days by our dedicated privacy team via [email protected].
Clear Retention Periods
r999 price retains player data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, or accounting obligations. Retention schedules are published in this Policy.
Transparent Cookie Use
We use cookies and similar tracking technologies to keep the platform functioning correctly, to analyse performance, and to personalise your experience. You can manage your cookie preferences via your browser settings at any time.
Data We Collect
r999 price collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser, and from third-party identity verification and payment providers.
Transparency Notice: r999 price will always inform you at the point of collection why a particular piece of data is being requested. Where data is optional (for example, a phone number for two-factor authentication), this will be clearly indicated. Mandatory fields required for account registration and KYC verification are labelled as such.
Data You Provide Directly
When you create an r999 price account, you are required to provide certain personal information so that we can set up and manage your account, verify your identity, and process payments securely. The categories of data you provide directly include:
- Identity data: Full legal name, date of birth, gender, and nationality as shown on your government-issued ID.
- Contact data: Email address, mobile phone number, and residential address (city, district, and country).
- Financial data: Details of your preferred payment method (bKash mobile number, Nagad account reference, Rocket number, Upay ID, or masked card details for Visa/Mastercard). We do not store full card numbers; card processing is handled by our PCI-DSS compliant payment partners.
- Identity verification documents: Scanned copies or photographs of your National ID Card (NID), passport, or other government-issued photo identification submitted as part of the KYC verification process.
- Support correspondence: Any messages, complaints, or queries you send to our support team at [email protected], including the content of those communications and any attachments.
- Responsible gaming data: Self-exclusion requests, deposit limits, session time limits, and any other responsible gaming preferences you set on your account.
Data Collected Automatically
When you access and use the r999 price platform, certain technical and behavioural data is collected automatically by our systems. This data helps us maintain platform security, optimise performance, and provide a personalised experience:
- Device and technical data: IP address, device type (mobile, desktop, tablet), operating system version, browser type and version, screen resolution, and device identifiers.
- Usage and session data: Login timestamps, session duration, pages and game screens visited, games played, bets placed, outcomes, bonus interactions, and navigation paths through the platform.
- Location data: Country and city-level location derived from your IP address. r999 price does not collect GPS-level precise location data.
- Transaction logs: A complete record of all deposits, withdrawals, bonus credits, wagers, and game results associated with your account, maintained for financial record-keeping and dispute resolution purposes.
Data from Third Parties
r999 price may receive personal data about you from the following categories of third-party sources, always in compliance with applicable data protection standards:
- Payment providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners may share transaction confirmation data with us to reconcile deposits and withdrawals.
- Identity verification services: Third-party KYC and AML screening providers may share identity verification results, watchlist screening outcomes, and document authentication results with us.
- Fraud prevention services: Anti-fraud and device fingerprinting services may share risk scores and flagged behavioural patterns to help us protect player accounts from unauthorised access.
- Analytics providers: Aggregated and anonymised behavioural data from web analytics tools, used solely to understand platform usage patterns and improve the player experience.
| Data Category | Examples | Source | Required? |
|---|---|---|---|
| Identity Data | Name, date of birth, NID number | Directly from you | Mandatory |
| Contact Data | Email, phone, address | Directly from you | Mandatory |
| Financial Data | bKash number, masked card details | You & payment providers | Mandatory |
| KYC Documents | NID scan, passport photo | Directly from you | Required before withdrawal |
| Technical Data | IP address, device type, browser | Automatically collected | Automatic |
| Usage Data | Games played, bets placed, session length | Automatically collected | Automatic |
| Support Data | Email correspondence, chat logs | Directly from you | When you contact us |
How We Use Your Data
r999 price processes personal data only for specific, documented purposes. For each purpose, we identify the legal basis on which processing is carried out. We do not use your data for any purpose incompatible with those listed below.
The personal data r999 price holds about you is used for the following purposes:
Account Management and Service Delivery
We use your identity, contact, and financial data to create and maintain your account, process your deposits and withdrawals, credit bonuses, settle bets and game outcomes, and communicate important account-related notifications to you. This processing is necessary for the performance of our contract with you as a registered player.
Identity Verification and KYC Compliance
r999 price is required by its responsible gaming and anti-money-laundering obligations to verify the identity and age of all players before permitting withdrawals. We use your identity data and KYC documents for this purpose. This processing is carried out on the basis of legal obligation and legitimate interest in preventing fraud and ensuring platform integrity.
Fraud Prevention and Platform Security
We analyse technical data, usage patterns, and transaction logs to detect and prevent fraudulent activity, bonus abuse, collusion, and unauthorised account access. This includes automated screening against risk indicators and, where necessary, manual review by our security team. This processing is carried out on the basis of legitimate interest in protecting both players and the platform from financial crime and abuse.
Responsible Gaming Monitoring
r999 price uses usage data and account behaviour patterns to identify players who may be exhibiting signs of problem gambling — for example, significant increases in deposit frequency, extended session durations, or patterns consistent with chasing losses. Where such patterns are detected, our responsible gaming team may reach out with information about available support tools. This processing is carried out on the basis of legitimate interest in player welfare and our responsible gaming obligations.
Customer Support
When you contact our support team, we use your contact data and the content of your communications to respond to your query, resolve disputes, and maintain a record of our correspondence for quality assurance purposes. Support correspondence is retained for a period of 3 years.
Marketing Communications
With your explicit consent, r999 price may send you promotional emails about new games, bonus offers, seasonal promotions (including Eid and Pohela Boishakh specials), and BPL cricket betting opportunities. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.
Platform Analytics and Improvement
We use aggregated, anonymised usage data to analyse platform performance, identify popular game categories, optimise page loading times, and improve the overall player experience. Where possible, analytics processing uses data in a form that cannot be linked back to individual players.
Legal and Regulatory Compliance
r999 price retains certain categories of personal and financial data to comply with record-keeping obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to defend against or pursue legal claims. This processing is carried out on the basis of legal obligation.
Data Sharing & Third Parties
r999 price does not sell your personal data. We share data with third parties only where strictly necessary, and only with parties who are contractually bound to protect it to the same standard we apply internally.
The categories of third parties with whom r999 price may share your personal data, and the basis for doing so, are set out below:
Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners — bKash, Nagad, Rocket, Upay, and our card processing partners for Visa and Mastercard transactions. These providers act as data processors on our behalf and are contractually required to process your data only for the specific purpose of completing your requested transaction.
KYC and AML Verification Partners
To fulfil our age verification and anti-money-laundering obligations, r999 price works with specialist identity verification providers. These providers receive your identity data and KYC documents solely for the purpose of completing verification checks. Results are returned to r999 price; your documents are not retained by verification partners beyond the period required to complete the check.
Game Software Providers
The games available on the r999 price platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate the game servers and Random Number Generator (RNG) systems that determine game outcomes. In the course of game play, a session identifier and your account reference may be transmitted to the game provider's servers. Game providers do not receive your full personal profile or payment details.
Analytics and Technology Partners
r999 price uses third-party technology services for platform analytics, performance monitoring, and fraud detection. Where these services process personal data, they do so as data processors under contracts that restrict use to the specific services they provide to r999 price. No analytics partner receives data in a form that would allow them to independently identify you as an individual.
Legal and Regulatory Authorities
r999 price will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law, or where we reasonably believe that disclosure is necessary to protect the safety of our players or the public, to prevent or detect a crime, or to protect the legal rights of r999 price. We will notify you of such disclosures where legally permitted to do so.
Business Transfers
In the event that r999 price undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed that result from it, with reasonable advance notice.
International Data Transfers: r999 price's primary servers are located in secure data centres serving the Asia-Pacific region. Where your data is processed by a third-party partner whose servers are located outside Bangladesh, we ensure that appropriate safeguards are in place — including contractual data protection clauses — to protect your data to a standard equivalent to that applied within Bangladesh. You may request details of the specific safeguards in place by contacting [email protected].
Cookies & Tracking Technologies
r999 price uses cookies and similar technologies to keep the platform operational, remember your preferences, and understand how players interact with our site. This section explains what we use, why, and how you can control it.
A cookie is a small text file placed on your device when you visit a website. Cookies allow a website to recognise your device on repeat visits and to remember information about your previous interactions. r999 price uses the following categories of cookies:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain your login session, keep your account secure, remember your basket/deposit in progress | Session | No — required for platform to function |
| Functional | Remember your language preference, display settings, and responsible gaming limits | Up to 12 months | Yes — may affect experience |
| Analytics | Understand how players navigate the platform, identify popular games, measure page performance | Up to 24 months | Yes — data anonymised |
| Security / Fraud Detection | Device fingerprinting and risk scoring to detect unauthorised account access and bot activity | Up to 12 months | No — required for security |
Managing Your Cookie Preferences
You can control and manage cookies through your web browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling strictly necessary or security cookies will impair the functionality of the r999 price platform and may prevent you from logging in or completing transactions.
Instructions for managing cookies in common browsers used by players in Bangladesh:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data.
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data.
- Samsung Internet (common on Android devices in Bangladesh): Menu → Settings → Privacy → Smart Anti-Tracking.
- Opera: Settings → Advanced → Privacy & Security → Cookies.
r999 price does not respond to browser-level "Do Not Track" (DNT) signals, as no universally accepted standard for interpreting DNT signals currently exists. However, your cookie preferences set via your browser will be respected by our platform.
Data Security
r999 price maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
The security of your personal data is a critical operational priority for r999 price. Our security programme includes the following measures:
- SSL/TLS encryption in transit: All data transmitted between your browser or app and the r999 price platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed without interruption.
- AES-256 encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest in our database systems using AES-256 encryption.
- Access controls: Access to personal data held by r999 price is restricted to employees and contractors who have a legitimate need to process it in the course of their role. Access rights are reviewed quarterly and revoked immediately when an employee's role changes or their employment ends.
- Two-factor authentication (2FA): All r999 price staff with access to systems holding personal data are required to use two-factor authentication. Players are also encouraged to enable 2FA on their accounts for additional security.
- Regular security audits: r999 price conducts periodic security reviews, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in our platform infrastructure.
- Incident response: In the event of a personal data breach, r999 price has a documented incident response procedure. Affected players will be notified of any breach that poses a high risk to their rights and freedoms within 72 hours of our becoming aware of it, along with guidance on the steps they should take to protect themselves.
Your Responsibility for Account Security
While r999 price takes extensive measures to secure the platform, you also play an important role in keeping your account safe. We recommend the following best practices for all players based in Bangladesh:
- Use a strong, unique password for your r999 price account — avoid using the same password on multiple sites.
- Enable two-factor authentication (2FA) if offered on your account settings page.
- Never share your login credentials with anyone, including family members.
- Log out of your account when using a shared or public device.
- Be alert to phishing attempts — r999 price will never ask for your password via email, SMS, or chat.
- If you receive a suspicious communication claiming to be from r999 price, forward it to [email protected] immediately.
Data Retention
r999 price does not retain personal data indefinitely. We apply defined retention periods to each category of data, based on the purpose for which it was collected and any applicable legal obligations that require us to keep records for a minimum period.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal obligation; AML record-keeping |
| KYC documents | Duration of account + 5 years after closure | Regulatory compliance; audit trail |
| Transaction and financial records | 7 years from date of transaction | Financial record-keeping obligations |
| Support correspondence | 3 years from date of last contact | Dispute resolution; quality assurance |
| Usage and session data | 24 months from date of collection | Platform analytics; fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful basis for marketing |
| Self-exclusion records | Permanently (for permanent exclusions); duration of exclusion + 5 years (for temporary) | Responsible gaming obligation; player safety |
When a retention period expires, personal data is deleted or anonymised securely and irreversibly. In the case of data held in backup systems, deletion is carried out at the next scheduled backup purge cycle, which occurs no later than 90 days after the primary deletion. Where data is anonymised rather than deleted, the anonymised data set cannot be used to identify you and is no longer considered personal data under applicable privacy standards.
Where you request the deletion of your personal data before the end of an applicable retention period (see Your Privacy Rights below), r999 price will assess whether it is legally obligated to retain the data for the remainder of the retention period. Where such an obligation exists, we will inform you of the specific legal basis for continued retention and will delete the data at the earliest opportunity permitted by law.
Your Privacy Rights
As a player on r999 price, you hold a number of rights over the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. All rights requests should be submitted to [email protected].
The following rights are available to all r999 price players in connection with their personal data:
Right of Access
You have the right to request a copy of all personal data that r999 price holds about you. We will provide this information in a clear, structured format within 30 days of receiving your verified request. For complex or voluminous requests, this period may be extended by a further 30 days, with notice provided to you.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor contact data corrections (such as an updated email address or mobile number) can be made directly within your account profile settings. For corrections to identity data (name, date of birth), a verified request with supporting documentation is required.
Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. As noted in the Data Retention section, certain data categories must be retained for defined periods to meet legal obligations; in such cases, r999 price will delete data at the earliest legally permissible point.
Right to Restriction of Processing
You may request that r999 price restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a complaint about processing is pending resolution. During a restriction period, we will continue to store your data but will not process it for any other purpose without your consent.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to have that data transferred directly to another service provider where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interest — including profiling for responsible gaming monitoring and direct marketing. Where you object to marketing processing, we will cease marketing communications immediately. Where you object to other legitimate-interest processing, we will assess whether our compelling legitimate grounds override your interests and inform you of our conclusion.
How to Exercise Your Rights
To exercise any of the rights described above, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request". Please include your registered name, the email address associated with your r999 price account, and a clear description of the right you wish to exercise and the specific data it relates to. We may ask you to verify your identity before processing the request, in order to protect your data from unauthorised access.
r999 price will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. You will be informed of any applicable fee before the request is processed.
Policy Updates & Contact
r999 price reviews this Privacy Policy regularly to ensure it remains accurate, complete, and compliant with applicable data protection standards. This section explains how we notify players of changes and how to reach our privacy team.
r999 price reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a new category of personal data being collected, a new third-party sharing arrangement, or a change to how we use data for marketing — we will provide at least 14 days' advance notice via email to your registered address and via a prominent notice on the r999 price platform before the changes take effect.
For minor, non-material changes — such as clarifications of existing language, corrections of typographical errors, or additions of further detail to existing provisions — we may update this Policy without advance notice. The effective date at the top of this Policy will always reflect the date of the most recent update. We encourage you to review this Policy periodically to stay informed of how r999 price manages your personal data.
Your continued use of the r999 price platform after a revised Privacy Policy has taken effect constitutes your acknowledgement of the revised Policy. If you do not agree with any changes to this Policy, you should cease using the platform and contact [email protected] to request account closure and the return of any verified balance.
Contact Our Privacy Team
If you have any questions about this Privacy Policy, about how r999 price processes your personal data, or about exercising your privacy rights, please contact us using the details below. Our privacy team is English-proficient and based in the Asia-Pacific region, serving players across Bangladesh 24 hours a day, 7 days a week.
- Email: [email protected] — use subject line "Privacy Enquiry" for fastest routing.
- Response target: Privacy enquiries are acknowledged within 24 hours and substantively responded to within 7 business days.
- Formal rights requests: Handled within 30 days of receipt of a complete, verified request.
This Privacy Policy was last reviewed and updated on 1 January 2026. For questions about any provision of this Policy, contact us at [email protected].
Your Data Is Safe With r999 price
We are committed to protecting your privacy at every step. If you have questions about your data or want to explore everything our platform has to offer, our team is here 24/7.